Frequently Asked Questions
Everything you need to know about shopping at Nekoyanin.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days within the continental United States. International shipping times vary by destination, usually ranging from 14-21 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my package after it ships?
Yes, once your order is processed, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, Nekoyanin ships to over 50 countries worldwide. Please note that customs fees and import duties may apply depending on your local regulations.
What should I do if I receive a damaged item?
If your item arrives damaged, please take a photo of the product and packaging and contact us within 48 hours of delivery. We will arrange a replacement or full refund immediately.